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FAQ

Do you offer refunds?

No, all sales are final. We do not offer refunds for buyer’s remorse. Should you have any issues with sending the card, please reach out to support

Can I send to multiple email addresses?

At the moment, this is not something we are able to do. Should you want to send a card to multiple people, you may simply send the card to yourself. Copy the share link, and send that privately to whomever you choose.

My person did not receive their card.

When it comes to receiving cards, there are several factors that can come up. Such examples may be:

  • Incorrect email address or a typo
  • Recipient’s email provider marked it as spam
  • Issue with payment
  • Network disruption

Some email providers may mark emails as spam. Please ask your recipient to check their spam folder for an email from OllyJolly. While we do everything in our power to ensure our site and mail servers are in good standing, there is no guarantee that it will fully work. Regardless, please reach out to support.

How long does it take for a card to be sent?

Usually, all cards are sent out within a few minutes after payment is processed. But some email providers may take more time to process.

What are your support hours?

Our default response time or Service Level Agreement (SLA) for all requests is Next Business Day, Monday through Friday, 9AM-5PM EST. 

Where can I get a copy of the receipt?

Transaction receipts can be found on your user dashboard. 

I have an idea for an illustration that I would like to share!

We love hearing ideas. Please reach out to support with your request. There are no guarantees that we will create it, but you can be rest assured we read every single suggestion that comes our way.

My question is not listed?

Should you have any issues or questions, please reach out to support immediately? We will be more than happy to help you and figure out where the issue is and ensure a proper and timely resolution.